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  • SPF Record

    We often get asked what is the correct SPF/sender ID record for the CareFreemail servers. If you are using a custom domain then please set the SPF record to: For customers please use: v=spf1 mx mx:smtp.carefreemail.co.uk mx:smtpbak.carefreemail.co.uk mx:mail.carefreemail.co.uk ip4:81.174.254.225 ip4...
    Posted to CareFree Mail Service FAQ by Darren McCarthy on 15 Jul 2010
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  • Relay Access Denied

    Another domain error that can be due to either the sender's or recipient's domain is a relay access denied error: <recipient@yahoo.com> host mail.carefreemail.co.uk said: 554 <recipient@yahoo.com>: Recipient Address rejected: Relay access denied This error indicates that, somehow...
    Posted to CareFree Mail Service FAQ by Darren McCarthy on 21 Oct 2009
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  • Spam blocks

    <user@sitcom.co.il>: host ntserver.sitcom.co.il refused to talk to me: 550 Permission denied or contains a creative note, such as <user@domain.net>: connect to domain.net: 550 Connection refused - we hate spammers! These errors mean that your provider's domain name (or specifically, your...
    Posted to CareFree Mail Service FAQ by Darren McCarthy on 21 Oct 2009
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  • Anti-Spam bounces

    System administrators frequently set up their systems to refuse mail from spammers, but since no spam filtering system is perfect, your message may have been caught in the spam block. Spam blocks
    Posted to CareFree Mail Service FAQ by Darren McCarthy on 21 Oct 2009
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  • Domain not found

    <sheabu@domain.com>: Name service error for domain domain.com: Host not found, try again A "domain not found" error means that the domain name to which you sent the message does not exist. Usually, this means you misspelled the domain name, but it may indicate a problem with the domain's...
    Posted to CareFree Mail Service FAQ by Darren McCarthy on 21 Oct 2009
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  • Connection Timed Out

    <user@166.131.9.213>: connect to 166.131.9.213: Connection timed out A "connection refused," or "connection timed out" message usually results from high volumes of mail being processed at the time your message was received. This could be due to the server receiving more mail...
    Posted to CareFree Mail Service FAQ by Darren McCarthy on 21 Oct 2009
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  • User Unknown

    The account you are trying to mail no longer exists - it may have been shut down, or you may have misspelled the username or domain (make sure you check bounce messages carefully). The following are all examples of User Unknown messages: <user@earthlink.net>: host condor.prod.itd.earthlink.net...
    Posted to CareFree Mail Service FAQ by Darren McCarthy on 21 Oct 2009
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  • Improper forwarding causing mail loop

    554 Too many hops 27 (25 max): from <user@firstdomain.com> via mail.firstdomain.com, to <sameuser@seconddomain.com> In general, a "too many hops" error indicates a mail loop: the user has two accounts, forwarding to each other, which creates an endless loop. A message sent to a...
    Posted to CareFree Mail Service FAQ by Darren McCarthy on 21 Oct 2009
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  • Message exceeds size limit

    <user1@home.com>: host mx-rr.home.com said: 552 Message size exceeds fixed maximum message size (5000000) <user@yahoo.com>: host mx2.mail.yahoo.com said: 552 message size exceeds maximum message size <user@bellsouth.net>: host mx01.mail.bellsouth.net said: 552 Message size exceeds fixed...
    Posted to CareFree Mail Service FAQ by Darren McCarthy on 21 Oct 2009
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  • Recipient address rejected Over quota

    This is an error generated by the receiving mail system and relayed back to the CareFree Mail Servers. If the mailbox you are trying to send to is over quota (size normally) then we the email will error with a “451 User is over quota, try again later” response, which will cause the CareFree...
    Posted to CareFree Mail Service FAQ by Darren McCarthy on 21 Oct 2009
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